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New Appointment System

We have been listening to the feedback we have been receiving from our patients and from October we are making some changes to the way we book appointments and how you can access GP services.

We are aware that in the current system, sometimes you may not get the appointment that best suits your needs, and coming to see the doctor may actually cause you hassle and take up your time when, for example, the issue may be better dealt with by another healthcare professional, another service or a telephone call with the doctor. 

Some of our morning appointments will be available to book in advance when they have been agreed by the GP.  These are routine pre-bookable appointments  that can be arranged either on the telephone or through e-consults.    When requesting one of these appointments the receptionist will have to complete a template set up by the GPs and you will be asked specific questions that the GP needs to effectively triage your medical need.  The GP will review the details and make a decision about the appropriate timescales/action.  You will then be contacted by the reception team regarding the GPs decision.  

Once all of the routine appointments are booked any subsequent requests will be passed to our duty clinical team. 

For further details, please see the attached document.

St Lukes appointment system October 2018

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