St Lukes & Greenswood Medical17 New Road Brixham TQ5 8NA, Tel: 01803 852731 / 853153
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Everyone working for the NHS has a legal duty to keep your information confidential, any anybody receiving that information from us is also under a legal duty to keep it confidential.
If you are receiving care from other people as well as the NHS, we may need to share relevant information to enable us to work together for your benefit. Certain sharing of information is strictly controlled by law and unless there are exceptional circumstances, such as other being at risk, your information will not be disclosed to non NHS third parties without your permission.
If you would like to give consent for us to share your information with a third party, then please contact the surgery.
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
From November 2013 NHS England will be utilising patient data from GP practices for the new care.data service.
The aim of care.data is to improve healthcare by increasing the availability of timely and accurate data to allow services to be better designed for patients. Patient data will be combined with information from other care settings such as hospitals with the intention of improving healthcare overall and to aid research. If you wish to opt out of your data being passed on please complete the Care Data Opt Out Form and bring to the surgery.
We know that despite our best efforts, there may be occasions when you don’t feel happy with some aspect of our service. Should you ever wish to make a complaint, please notify the Practice Manager, Vicki Cannings. She can be contacted on the telephone, via reception, or in writing. We will respond to your written complaints within 10 working days. Equally, if you are particularly pleased with any aspect of our care or services, you can contact her to let her know. It is always very encouraging for the staff involved to hear words of praise!
For details of our complaints procedure see our comments and complaints brochure.
The complaints forms can be printed, completed and brought into the surgery. If you are making a complaint on behalf of somebody please complete a Third Party Consent Form
The NHS Constitution brings together, for the first time, the principles, values, rights and responsibilities that determine the way that the NHS acts and makes decisions. To learn more please follow the link above.
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